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Responsible Gaming

Puerto Casino refers to a responsible game as a customer service policy. We consider it our duty to our responsibility to you, our clients, to make sure that you enjoy playing on our site, while remaining fully aware of the possible social and financial harm associated with the problem of gambling.


Keeping control

Gambling should be considered as a fun pastime, and not as a means to generate income. While most can relate to gambling, as to rest and spend only what they can afford to risk, for some it may be more difficult. In order to maintain control over your gambling hobby, we remind you that you should always consider the following points:


Gambling should be moderate and carried out as a form of leisure, and not as a way to make money

No need to chase after wagering - you always have a chance to win another time

Play only when you can cover losses

Keep track of time and keep track of the amount of money you spend.

If you need a break from gambling, write a request to the online support service and we will exclude you for a while.

If you need to talk to someone about any problems that may arise during the course of gambling, please contact one of the organizations described below.


Do you have any problems?

If you are concerned that gambling can have a negative impact on your life or the lives of loved ones, then the following questions can help you find out.


Do gambling distract you from your work or study visits?

Do you play to just pass the time or avoid boredom?

Do you play alone for a long period of time?

Has anyone ever criticized you for your gambling interest?

Have you lost interest in family, friends or hobbies due to gambling?

Have you ever lied to hide the amount of money or the amount of time spent gambling?

Did you lie, steal or borrow for betting purposes?

Are you reluctant to spend “play money” on anything else?

Do you play until you lose all your money?

Do you ever want to try to win back lost money as soon as possible after losing?

Do you have a feeling of being lost and despairing when you run out of money while gambling?

Can any arguments, frustrations or disappointments make you want to play?

Do gambling lead you to depression and suicidal thoughts?

The more questions you answer “yes” to, the more likely you are to have difficulty with gambling. To speak with someone who can give you advice and support, please contact one of the organizations listed below.


Self-exclusion

If you need a break from gambling, you can exclude yourself by contacting customer support. The exclusion itself means that your account will remain closed for at least 3 months and will not be renewed under any circumstances during this period. You can also request a short-term freeze of your account for a period of 7 days.


If you are considering the option of self-exclusion, please do not forget to contact all gambling establishments in which you have accounts and ask that your accounts also be blocked there. We also recommend paying attention to installing software that will allow you to block access to online gambling sites. See filtering systems at the bottom of this page.


Gambling consultancy organizations

* GamCare, the leading authoritative organization providing advice, advice and practical help in addressing the social implications of gambling in the UK, can be found at: www.gamcare.org.uk.

 Confidential Helpline: 0845 6000 133.

* Anonymous Players is a community of men and women who have teamed up to solve their own gambling problems and help other avid players to do the same. 

There are regional offices around the world. Information about the services of anonymous players is on the website: www.gamblersanonymous.org.uk.

* Gambling Therapy provides support and advice for those affected by gambling. Members of the gambling therapy group work both in the UK and abroad. 

Information about the site can be found at: www.gamblingtherapy.org


Minor players

Opening an account and playing at Puerto Casino is illegal for persons under 18 years of age. Puerto Casino takes its responsibilities in this regard very seriously. We check the age of all customers who use payment mechanisms that are available up to 18 years of age and additionally perform random age checks of customers using other forms of financing mechanisms. Please note that if anyone is at age.


Latin America

http://jugadoresanonimos.org

Filtration systems

Filtering allows parents to regulate Internet access based on selected criteria. Parents can use filters to prevent their children from accessing gambling sites. If you use a computer with your family or friends who are prohibited by law to register and bid on our website, or have asked someone to block access to gambling themselves, please consider the following options for filtering and parental control:

Net Nanny ™ www.netnanny.com

CyberPatrol www.cyberpatrol.com

English : 

If you need help, you can contact us

Spanish : 

Si necesita ayuda, puede contactarnos


Sincerely, the Puerto Casino team.


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