Terms and conditions
The following rules are an agreement that is concluded between the guests of the gaming club (Player) and the Puerto online casino (hereinafter, the Casino). After registering on the site, the Player automatically accepts these terms and conditions. We strongly recommend that you go to this section of the site every month to re-read the rules, as the Casino has the right to change them without notifying the Player.
It is the responsibility of a Registered Player to re-read all the rules listed below every month. Puerto Casino can change the current rules without notifying the users in advance.
Registration in the Puerto Casino.
Registration on the Casino website is not eligible for people who have not reached the age of 18. To create an account in the resource, the visitor must first send scans of documents that confirm the fact of their majority. Minors can not play at the Casino and participate in lotteries, promotions, tournaments and other club events. In addition, registration is prohibited:
- Employees of the Puerto Casino;
- Participants of the affiliate program;
- Suppliers with related services;
- Family members & friends of all the above.
If these conditions are violated, the club's management automatically recognizes the user as a scammer.
It should also be borne in mind that in several countries it is forbidden to bet on the Internet. If you are from a country with similar legislation, then violating the laws automatically assumes full responsibility for yourself. We recommend that you carefully review the current legislation before registering on the site.
After registering at the Casino, you will automatically receive your personal profile, where the following information will be indicated:
- Lastname name;
- Email address
The customer can only have an active account on the site. In the event that a player has gaming accounts, the casino reserves the right to close all existing accounts and offset the potential losses with the funds they have.
The Casino administration reserves the right to modify and supplement this list of Player's personal information. In turn, the institution guarantees the total confidentiality of the Player's data. The administration also emphasizes that the Casino is not responsible for the money, bonuses and personal data of the Player, if he gave access to his account to third parties.
About the promotions, bonuses and prizes of the Puerto Casino
Before participating in various bonuses programs organized by the Casino, the Player must read carefully the provisions of the institution's bond policy and must also comply with the established conditions. In the "Bonuses" section, more detailed information on the accumulation of bonds is presented. Note that with the activation of certain types of cash bonuses, it is possible to temporarily impose restrictions on the withdrawal of money during the betting period of the bonus conditions.
The bonus programs are coordinated by a special online casino department. The club may cancel any promotion without notifying the Player in advance. Keep in mind that a Player may be disqualified if he violates the established conditions of the promotion. The applicable rules independently include each rule sent about the realization of a promotion in the Casino. If one of the standards is not suitable for implementation, all others are invariable and mandatory.
How to get the boat?
The pot is played at random among all players participating in certain games. The list of games is available in the corresponding section of the site. This list can be changed and supplemented at any time.
Post and notifications
The casino can send an email to the email specified by the Player. In particular, the institution has the right to inform about upcoming promotions and competitions, as well as the news and transactions carried out. It is also possible to send messages from the club to the user's phone. By registering on the site, the player agrees to receive promotional materials by email and SMS. If the client wishes to refuse to receive this newsletter, this is done through an appeal to the support service.
Features of the 1-Click service at Puerto Casino
Each payment in the club resource is made as part of the 1-Click service. By accepting the rules, the Player automatically confirms the legitimacy of their actions, the use of Casino services.
The replenishment of the account is possible in the Cashier section. The player has the opportunity of any of the ways provided to replenish the account. We also emphasize that the Player agrees to pay for the services he or she ordered at the club and pay additional expenses (taxes, fees, etc.), if necessary.
The player accepts additional costs (duties, taxes, etc.) if necessary.
It must be remembered that the payment service provider is not responsible for the timely execution of the payments that the Player has ordered. In addition, the provider is not responsible for the legality of the actions performed by the user.
If the player has submitted an application, it means that it confirms the absence of violation of the current legislation. By clicking on the "Payment" button, the payment is automatically processed and can not be canceled. If the Player decides to refuse any service for other operations, he must issue an exemption by logging into his Personal Account.
If the player's payment card data can not be processed, the provider is not responsible for this. Neither is it responsible for the refusal of the issuing bank to make payments with the player's credit card. If the user does not agree to such conditions, they must support the gaming club.
Provisions on fees and online payments of the Puerto Casino.
Each bet is accepted using the official Casino software. The use of other software is unacceptable. If a software lock is registered on the club website, the Casino is entitled to withdraw the incorrectly charged money from the Player's account.
In the event that the Player does not make a single transaction within six months, the administration may close the user account after this time. If there are funds in the client's account at that time, they will be canceled.
If any technical malfunction is detected in the operation of the casino software, due to an accidental accumulation of funds in the player's game account, the Puerto Casino gaming club reserves the right to cancel the amount of winnings and accumulated bonuses due to this technical malfunction.
Both the bonuses and the cash are reimbursed only after confirmation of the Player's telephone number and email. The administration has the right to take identification measures. The user must provide a scan of a copy of a passport or other document to confirm their identity. To confirm the identity of the Player, the administration can conduct a video conference. The user account can be blocked until the real identity of the player is established.
Puerto Casino is in beta status, this means that it is in test mode, to verify the functioning of the games and the site itself.
If you detect a failure in our site, you can contact us by online chat or by mail.
Otherwise, if we detect a failure with your account, you will be notified.
Characteristics of the request for a prize:
- Withdrawals are made in the same way as they are credited.
- withdrawal is possible only if there are no active bonuses in the Player's account;
- Minimum withdrawal amount: is established individually for each payment system. Details are available on the reload page;
- If the sum of the withdrawals is more than $ 100 in total, the casino reserves the right to identify the identity of the player. This procedure is carried out to improve customer safety.
The list of payment systems available to deposit and withdraw funds is available on the Cashier page. For more information, you can contact the Puerto Casino game club support.
Withdrawing a player's money is only possible after full compliance with the condition of betting a bonus, which is equal to the amount of 3 * of the deposit. If a player wishes to make a withdrawal before this condition is met, then, in this case, the casino reserves the right to cancel a commission in the amount of 40% of the amount withdrawn.
The processing time of the application is on average 24 hours. We remind you that payment systems can be charged a fee.
For each player, there are different limits on withdrawing funds from the account. And this figure depends on the total size of the user's deposit.
1. Total deposit of up to 1 BTC:
- per day - no more than 0.5 BTC;
- per week - no more than 5 BTC;
- per month - up to 20 BTC.
2. Total deposit of 2 to 10 BTC:
- per day - no more than 1 BTC;
- per week - no more than 15 BTC;
- per month - up to 30 BTC.
3. Gold status and above: the size of the limits is negotiated individually.
Questions? contact our online technical support or send us an email